Overview
Our refund and returns policy is valid for 30 days from the date of purchase. If 30 days have passed since your purchase, we are unable to offer a full refund or exchange.
Eligibility for Returns
To be eligible for a return, the item must:
- Be unused and in the same condition as received
- Be in its original packaging
- Be accompanied by a receipt or valid proof of purchase
Please do not send your purchase directly back to the manufacturer.
Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Downloadable software products
- Certain health and personal care items
- Perishable goods such as food, flowers, newspapers, or magazines
- Intimate or sanitary goods
- Hazardous materials
- Flammable liquids or gases
Partial Refunds
Partial refunds may be granted in the following situations:
- Books with obvious signs of use
- Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
- Items not in their original condition, damaged, or missing parts for reasons not due to our error
- Items returned more than 30 days after delivery
Refund Process
Once your return is received and inspected, we will notify you via email at contact@ladywhitecohoodie.shop regarding the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of business days, depending on your payment provider.
Late or Missing Refunds
If you have not received your refund yet, please:
- Check your bank account again
- Contact your credit card company, as processing times may vary
- Contact your bank, as there may be additional processing delays
If you have completed all the above steps and still have not received your refund, please contact us at contact@ladywhitecohoodie.shop
Sale Items
Only regular-priced items are eligible for refunds. Sale items are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at contact@ladywhitecohoodie.shop with your order details.
Further instructions regarding return shipping and exchange processing will be provided via email.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once the return is received, a gift certificate will be issued.
If the item was not marked as a gift, or the order was shipped to the purchaser first, a refund will be issued to the original purchaser, who will be notified of the return.
Return Shipping
Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable. If a refund is issued, the cost of return shipping may be deducted from the refund amount.
The delivery time for exchanged items may vary depending on your location.
For high-value returns, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.